Resume

Laura Mitchell

Greater Seattle Area, WA

Versatile data professional with over a decade of experience spanning analytics engineering, data strategy, reporting design, and insurance and sales operations. With a Master’s in Data Science, I specialize in architecting self-service data models, enabling cross-functional reporting, and aligning systems with real-world business needs. Known for building scalable data platforms, strengthening documentation and governance, and designing tools that bridge strategy and execution. Combines deep SQL fluency with structured thinking, UX awareness, and strong stakeholder collaboration.

Skills & Expertise

Data & Engineering

SQL (10+ years)
Snowflake
dbt
Dagster
SSRS

Excel (advanced)
Python
HTML (30+ years)
Web scraping (Selenium, BeautifulSoup)

Visualization & Interfaces

Tableau (certified)
Google Sheets
Coefficient
Salesforce
Salesforce CPQ

Conga
Google Sites
Confluence
Dashboard UI design
Exportable templates

Specializations

Semantic layer design
Forecasting
Pricing strategy
Data documentation

Internal tool UX
Metadata governance
Stakeholder alignment

Work Experience

Data Scientist / Data Strategist / Analytics Engineer

ProService Hawaii — Jan 2021 – Present

Built and maintained a self-service dbt-based modeling layer used by 6+ departments; reduced ad hoc reporting volume and enabled scalable, cross-functional insights.

Built a multi-class satisfaction prediction model (Delighted, Satisfied, Poor) using engineered features and a LightGBM classifier in DataRobot. Integrated results into Salesforce; used for weekly outreach prioritization and retention.

Designed a sales opportunity-closing model with 90–95% accuracy using DataRobot Random Forests, segmented by pipeline stage. Automated pipeline (dbt, Dagster, Snowflake) with daily scoring and snapshot tracking.

Conducted client survival analysis using Kaplan-Meier curves to identify break-even points and segment-specific termination trends; results guided retention and service investment strategy.

Delivered an internal knowledge hub covering model lineage, metric definitions, refresh cycles, and ownership standards—still in use across teams.

Created company-wide KPI dashboards combining data from Salesforce, Amazon Connect, and internal systems. Tableau and Google Sheets dashboards enabled monitoring of responsiveness, case trends, and call performance.

Created cleaned email text parsing pipeline in SQL for Salesforce data; served as foundation for communication insights, case clustering, and error detection reporting.

Manager, Insurance Risk & Analytics

ProService Hawaii — Jan 2017 – Jan 2021

Managed 1 direct report; served as Interim Pricing Manager for a team of 5.

Partnered with leaders in Executives, Sales, CX, and Ops to define KPIs and align reporting logic; reduced confusion and boosted stakeholder trust in analytics products.

Created forecasting and pricing models for healthcare, unemployment, and workers’ compensation, combining internal models with external policy and macroeconomic data; supported strategic renewal planning across a $10M+ portfolio.

Conducted root cause analysis of a revenue forecast miss; surfaced a pricing strategy change that reduced average product bill rate by 20%—directly informed a new forecast framework.

Identified a $2M error in actuarial reserves and led redesign of validation logic; improved model reliability and financial oversight.

Developed client profitability and repricing tools combining revenue, claims, tenure, and margin logic; supported Account Managers in making data-backed retention decisions.

Supported Account Manager strategy for healthcare renewal cycles.

Built reusable documentation and SOPs that accelerated onboarding and reduced errors.

Pricing Analyst

ProService Hawaii — Sep 2014 – Jan 2017

Supported $3M–$6M in annual revenue through quoting strategy and pricing analytics.

Conducted competitor analysis and built rate strategy trackers used by Sales.

Designed Excel-based repricing and quoting tools, later used company-wide for mass repricing initiatives.

Directed system migration of pricing logic into Salesforce; tested workflows, ensured field validation, and improved future pricing analytics.

Payroll Processor

ProService Hawaii — Aug 2013 – Sep 2014

Delivered high-volume payroll support for 75+ clients with consistent accuracy and regulatory compliance.

SME: Certified payroll (Davis-Bacon); Overtime

Project Highlights

Forecasting Tools

Sales opportunity scoring, healthcare renewal modeling, unemployment rate strategy ($2.5M projected gain)

Self-Service Analytics Platform

Snowflake + dbt modeling layer adopted org-wide with ownership tagging, documentation, and SLA testing

Governance & Enablement

Created internal metadata site, glossary, lineage maps, and onboarding resources

Sales & CX Metrics

Redesigned responsiveness, client health, and funnel leakage metrics to drive insight and behavior change

Internal UX Design

Streamlined proposal creation, quoting flows, dashboard hierarchy, and reporting clarity across platforms

Workers’ Compensation Underwriting ML Quote App

Built a frequency-severity LightGBM model using NCCI methodology and 10+ years of historical data. Deployed via a custom quoting tool used by the Pricing Team to quote new clients. Model designed to provide accurate predictions for businesses with or without claim history

Education

M.S., Data Science

The University of Texas at Austin, 2025

B.S., Applied Mathematics

Hawaii Pacific University, 2013

Coursework in programming, physics, chemistry, and mathematical modeling

A.A., Social & Behavioral Sciences

San Diego Miramar College, 2010

Honors & Affiliations

Member, Data Management Association (DAMA)

Kappa Mu Epsilon National Math Honor Society

Phi Theta Kappa National Honor Society

Other Interests

Visual systems

design

Internal UX strategy

Instructional documentation

Data trust-building

Creative dashboards